Amazon Operations Associate

Job Description:

PLEASE NOTE: We are only accepting applications if you have AMAZON SELLER experience. If you read the “What You’ll Do” section and think, “yeah, that’s me!” – we want to hear from you.

When you apply, please include:
>Link to your Resume
>Links to Amazon listings that you managed
>Additional attachments that demonstrate your Amazon Seller experience

About The Opportunity

We have an exciting opportunity for an experienced Amazon Seller Central expert to join our eCommerce Operations team. We are a top seller on Amazon for our category/product and have plans to grow 50% YoY in the next few years.

This role will play a key part in managing our day-to-day Amazon Seller operations and be directly responsible for key functions of Seller Central US/CAN, including but not limited to Account Health, Inventory, FBA/FBM configuration, FBA Shipments, Performance Notifications, and the case log. The main OKR/KPI for this role is to keep our Amazon account thriving and growing with no stock-outs and mitigating listing takedowns by Amazon.

What You’ll Do:
>Manage day-to-day operational activities and special projects for Amazon Seller Central or eCommerce operations
>Own inventory management and shipping plans in Amazon and work with our supply chain team to book FBA shipments into Amazon
>Lead listing/ASIN configuration and setup in Amazon for new SKUs and optimize existing SKUs for conversion and listing health
>Review Account Health and Voice of the Customer metrics in Amazon and take the steps to mitigate listing takedowns as needed
>Submit removal orders or fix stranded inventory regularly based on standard logistics/operations workflow
>Serve as the main point of contact for any Amazon escalations/notifications and work with team members to resolve
>Directly handle escalated performance notifications or listing closed situations through communication and escalation to Amazon (case log, calls, emails)
>Regularly analyze reports in Amazon to ensure optimal account health and surface opportunities for improvement
>Handle regular recurring tasks for report downloads or updates as directed
>Assist and oversee Amazon reimbursements process (via tools like Seller Locker)
>Spearhead new initiatives such as Seller Fulfilled Prime (SFP) for consideration
>Assist and support with general operations/inventory and fulfillment tasks as directed
>Build documentation and process workflows relating to all job functions

Experience & Qualifications:
>Extensive Amazon Seller Central experience
>eCommerce operations experience
>Experience with Amazon 3rd party tools, such as SentryKit, Helium10, Seller Locker, JungleScout
>Quick and tech-savvy learner with a problem-solving mentality
>Team player with strong communication skills

Competitive Benefits
>Medical and dental benefits after 6 months of tenure
>Paid Time Off (PTO) and Vacation Time for all full-time team members
>High growth trajectory with quarterly/annual reviews
>Bonus opportunities