Amazon FBA Operations & Customer Service Specialist (Remote)

Location: Remote (Work from Home)
Type: Part-Time / Contract (with potential path to Full-Time)
Time Zone: Flexible, with required daily overlap with Hong Kong business hours

About Us
Alphra International is a growing e-commerce company headquartered in Hong Kong, specializing in niche products in the Toys & Games category.
We sell across the US, Canada, and Australia, primarily through Amazon FBA.

We have established systems and organized workflows, but we’re looking for a proactive tea ---------- mber who can strengthen day to day operations and customer experience — someone who cares about details, solves problems efficiently, and communicates clearly.

Role:
We’re hiring an Amazon Operations & Customer Service Specialist who can take ownership of daily operational and support tasks, ensuring smooth listings, on multiple platforms, and great customer interactions.

This role balances backend operational work (listings, customer service, checking metrics + various screens, and Seller Support) with frontline customer communication.

It starts part-time (approximately 20 hours per week - not fixed - it can be more or less depending on the volume), with the potential to grow into a full time, long term position for high performers.

What Success Looks Like (First 30-60 Days)
In your first one-two months, you will aim to:

- Keep Operations Running Smoothly: Ensure listings, orders and other key pages are accurate, active, and well maintained.
Handle Seller Support Efficiently: Open, communicate, and resolve support cases related to listings, shipments, or product data.
- Deliver Excellent Service: Maintain high quality, communication with customers — prompt, courteous, and empathetic.
- Communicate Proactively: Provide summaries of key tasks completed, outstanding items, and any areas needing input.

Key Responsibilities
1. Amazon Operations & Catalog Management
Create, optimize, and maintain product listings and catalog data.
Manage flat file uploads for bulk listing updates and troubleshoot upload errors.
Monitor FBA shipments, reconcile issues, and coordinate product launches.
Open and follow up on Seller Support cases until resolved.

2. Customer Service & Communication
Respond promptly and professionally to customer inquiries
Maintain a calm, helpful tone in all communication — even when handling complex or dissatisfied customers.

3. General E commerce Operations
Assist with listings or basic support tasks on other platforms (Shopify, Etsy, etc.).
Maintain coordination across tools such as Slack and Asana for reporting and task tracking.

Who We Are Looking For
- You are an “Owner,” not just a “Doer”: You take responsibility for follow through and closing loops. Not just "going through the motions" to do the minimum.
- You are Detail Oriented: You notice listing inconsistencies, errors, or missed information — and fix them before they become problems.
- You are Steady and Professional: You handle Support and customer conversations with patience and clarity.
- You Value Team Culture: We believe in clear communication, accountability, and continuous improvement.

Required Qualifications
Hands on experience: Ideally have some experience managing Amazon Seller Central operations (listings, uploads, or shipments).
Technical ability: Confident using flat files (bulk uploads) and resolving data related issues.
Communication skills: Strong written English — able to write clear, professional messages to both customers and Seller Support.
Tools: Familiarity with Google Workspace (Sheets/Docs), Slack, and Asana.

Compensation & Growth
Pay: Competitive hourly rate or monthly retainer (negotiable based on experience).

How to Apply
We respect your time and want to ensure this is a great fit for both sides.
Please submit your application here:
----------

Questions Contact us at ---------- (we don't direct check onlinejobs.ph messages much)