Amazon Account Manger & Customer Support Manager - Remote

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Please use this link to apply for the job:

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Responsibilities

As a full-time Amazon Account & Customer Support Manager, you will play a crucial role
in executing our brand strategies. Your responsibilities will include:

Amazon Seller Central Management:

- Weekly listing audit + problem fixing with parent / childs
- Maintenance and monitoring of AMZ listings and keywords
- Checking organic rankings of the main keywords and updating Excel
- Seller Support Cases - Edit support cases in the Seller Central account
- Customer review management from products/contacting customers
- Utilize flat file uploads for bulk operations (title changes, create product
variants, updating product features etc.)
- Upload A+/EBC/storefront content to enhance brand presence.
- Set and maintain account KPIs for continuous improvement and growth.
- Collaborate with Seller Support and raise tickets when necessary.
- Supervise new product launches and monitor their success.


Customer Service and Communication:

- Respond to all messages within 24 hours.
- Manage customer inquiries, returns, refunds, and other service issues
promptly and effectively.
- Monitor and respond to customer reviews and feedback on Amazon.
- Provide insights and suggestions based on customer feedback to improve
products and services.
- Address and resolve negative feedback to maintain a positive brand
image.


Qualifications

To succeed as an Amazon FBA Account & Support Manager with us, you should
possess the following qualifications and traits:
Experience Level: Mid-Level - Senior-Level

- At least 2-3 years of relevant experience as an Amazon FBA Account Manager
and customer support experience.
- Strong understanding of the Amazon FBA business model and the main KPIs
(CVR, traffic, sales etc.) to further optimize them.
- Strong English communication skills.
- Customer service experience (preferably in Amazon FBA).
- Experience with troubleshooting with Amazon Support.
- Proficiency in Google Sheets / Excel.
- Experience in updating product data with bulk files (title changes, creation of
product variants, updating product data etc.)
- Confidence in independently handling customer inquiries and resolving issues.
- Once you apply for the job, use the word “Notebook” once you are asked for a
hidden word.

Benefits

- Remote job with flexibility during main office hours in your country. (Reliability in
responding to messages/questions within 24 hours is essential)
- Be part of a young dynamic team focused on growth and learning.
- Attractive compensation.
- Maintenance of technical equipment such as AirPods or laptop equipment after a
trustworthy collaboration of over 6 months.

If this sounds like you, we can’t wait to meet you! Apply now and take the next step in
your career with us!