Amazon Account Manager

In this role, you will be working for a US-based client and be in charge of writing and submitting Amazon appeals and plans of action. You will be in charge of drafting Amazon appeal letters with a specific plan of action unique to the Amazon seller's account. The ideal candidate is well-versed in Amazon Seller Central, and is proactive, a team player, and a good communicator. Experience as an account manager is a plus.

For your application to be considered, please apply using this link
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Qualifications and Responsibilities:
« Advance knowledge of Amazon appeals processes
« Experience in reviewing and analyzing seller account activity
« Hands-on experience in dealing with customer inquiries/complaints
« Write appeals to Amazon on behalf of sellers who have had their accounts suspended or listings removed
« Research Amazon's policies and guidelines to ensure appeals are accurate and effective
« Communicate with sellers to gather information and details about their situation
« Analyze seller metrics and performance data to identify potential issues and areas for improvement
« Collaborating with other members of the appeal team to develop strategies and best practices for successful appeals
« Staying up-to-date with changes to Amazon's policies and guidelines, as well as industry trends and best practices for selling on Amazon.

Preferred Skills

« Fluent in American English, written and oral
« Good understanding of the American business culture
« Customer-centric and willing to go the extra mile
« Hard-working, reliable, flexible, and adaptable
« Positive, with a can-do attitude to work
« Solution-orientated and able to deal with stress
« Able to handle new situations and issues
« Able to handle difficult customers and clients.