Admin Assistant and Support

We’re looking for an App Tester & Community Support Specialist to help us test our online professional writing platform and support our learning community.

Responsibilities include:

Testing platform features weekly and providing clear feedback on usability, bugs, and improvements

Assisting in community management: answering questions, troubleshooting issues, and providing guidance

Being online during weekly live sessions to support the host, monitor chat, capture questions, and help members navigate

Creating simple step-by-step guides or FAQs for common user issues

Designing book templates in CANVA

Requirements:

Excellent written English communication skills

Experience testing apps or using SaaS platforms

Tech-savvy and quick to learn new tools

Reliable internet connection and ability to attend weekly live sessions in [your timezone]

Previous experience in community support or customer service is a plus

Tools You’ll Use:

OnlineJobs.ph TimeProof (required)

Loom (for screencast updates)

Google Docs/Sheets

CANVA

Access to our professional writing platform

Hours & Pay:

10–15 hours per week to start (scales up as we launch)

$3–$5 per hour, depending on experience

If this sounds interesting, please reply with:

A short introduction about yourself

Your experience with app testing or community support

A sample Loom video (if available) OR a description of a time you documented a process clearly

Looking forward to hearing from you!