Account Manager

Surge Marketing runs lead generation for service businesses across the United States — and our ads work. Our clients get leads at costs that beat their industry. The gap we're hiring you to close isn't traffic; it's the relationship. We're looking for a top-tier Client Account Manager to become the trusted voice our clients hear every week — the person who shows them the wins, keeps them working their leads, and makes them never want to leave.

This is a high-trust, client-facing role. You are the face of Surge to our book of business.

What you'll own:

Run weekly ~15-minute check-in calls (video) with each client on your book
Walk clients through their numbers — leads, cost per lead, what's working — and make the value impossible to miss
Hold clients accountable to actually working the leads we generate for them
Keep every client's health status current (???? / ???? / ????) and flag at-risk accounts before they ever think about canceling
Send each client a weekly scoreboard (a clean 1-pager or a short Loom)
Log every call, action item, and owner in our system the same day — nothing slips
You're who we're looking for if you:

Are genuinely top-tier — you've held a client-facing or account role and people trusted you with their money and their business
Have elite organization — you run on systems, never drop a follow-up, and a full calendar makes you calmer, not frazzled
Are an outstanding communicator — clear, warm, confident, persuasive; you can deliver a hard truth kindly ("you're not getting back to your leads fast enough — let's fix that today")
Speak clear, neutral English — you'll be on weekly video calls with U.S. business owners, and they should understand you effortlessly, with zero strain
Are proactive — you chase people; they never have to chase you
Can read a dashboard, find the problem, and tell the client exactly what to do about it
Bonus points: digital marketing fundamentals (leads, CPL, CRM, follow-up); GoHighLevel experience; confident and natural on camera.

The details:

Remote. Starts full-time
Compensation: base pay + uncapped performance bonuses for keeping and growing your book.
Recurring weekly schedule with U.S. business-hours overlap required.
How to apply — read carefully, this is the first test:
We screen hard for attention to detail and judgment, because that is the job.

Start your application with the word "CLARITY" so we know you read this in full.
In 4–6 sentences: A client is paying us for ads and getting 30 leads a month at half their industry's cost — but they're frustrated and talking about canceling because "it's not working." What's likely going on, and what would you say on your next call?
Attach a 60–90 second video answering: "Why are you the person we can trust in front of our clients every single week?"
Applications missing any of the three will not be reviewed.