Account Manager

About Us
We are a fast-growing Shopify app company that builds and maintains apps used by thousands of merchants to enhance their online stores. Our mission is to help e-commerce businesses scale and succeed by providing top-tier tools and exceptional support.

To continue growing, we’re looking for a Sales & Customer Success Representative to join our team. If you’re a go-getter with a passion for sales, customer service, and e-commerce, we want to hear from you!

? What You’ll Be Doing

**Sales & Lead Generation**

• Proactively generate leads and identify potential e-commerce merchants who could benefit from our apps.
• Reach out via email, social media, and other channels to schedule demo calls.
• Conduct engaging and persuasive Zoom or Google Meet demonstrations to showcase our apps' value.
• Follow up with merchants consistently to ensure they install and activate the app.

**Customer Success & Onboarding**

• Manage post-install onboarding, guiding merchants to get the most out of our apps.
• Build strong relationships with merchants, ensuring they have a smooth and successful experience.
• Provide ongoing support, addressing merchant questions and concerns effectively.
• Act as a liaison between merchants and our development team to ensure customer feedback is heard and issues are resolved.

**Account Management & Growth**

• Monitor merchant accounts to ensure continued engagement and satisfaction.
• Identify opportunities for upselling or cross-selling other apps in our portfolio.
• Help create and improve internal processes to enhance our sales and support systems.

? What We’re Looking For
• Experience in sales and customer service, preferably in e-commerce or SaaS.
• Strong communication skills – native or fluent English speaker with perfect written grammar.
• Highly organized and detail-oriented, able to manage multiple leads and follow-ups simultaneously.
• Self-motivated, proactive, and eager to learn – you should be someone who takes initiative.
• Comfortable with Zoom/Google Meet demos and client calls.
• Experience with Shopify and e-commerce is highly preferred.
• Ability to work independently and collaborate with cross-functional teams.

? Why Join Us?
• Work remotely with flexible hours.
• Join a fast-growing team with exciting growth opportunities.
• Gain hands-on experience in the Shopify and SaaS industry.
• Competitive salary + performance-based incentives.

? Ready to Apply?
If you’re excited about this role, send us your resume along with a brief cover letter explaining why you’d be a great fit. Your subject should include Job 2211 in the subject line of your email. Please include in your application letter the following answers explaining your experience on a scale of 1-10 of the following platforms.

> Shopify
> Recharge
> Gorgias
> Soft Hue
> Calendly
> Rebuy
> Loop
> Halo Bee
> Klaviyo
> Pipe Drive
> Sigma 2.0

In addition, please include an answer to the following 2 question in your own words.

> What e-commerce experience that you recently have had while shopping online stood out to you as a customer as a smart or creative experience that delighted you as a customer?

> What experience did you have in the last 12 months as a customer shopping online that you thought was an absolute terrible experience, and why did you feel that way?

We can’t wait to hear from you!