Customer Success Specialist

We are a leading Hair Extension Company, providing one of the highest quality hair products, such as the human hair extensions for women. We are seeking a top-notch Account Manager looking for a career opportunity. As a full-time Account Manager , you will be trained in all our hair products and will be able to quickly deliver short presentations that will foster and enhance communication skills, negotiation tactics, and strategic planning.

Responsibilities:
- Establishing excellent rapport via phone, text, and email with new and existing clients to encourage long-term relationships
- Re-establishing and nurturing old business relationships
- Communicating with clients to ensure that all of their needs are understood and addressed
- Collaborating with various internal departments to ensure that they fulfill all customer requests
- Monitoring and analyzing data concerning consumer behavior to understand changing needs
- Resolving complaints and keeping track of all processes that pertain to the client’s desires
- Frequently updating HubSpot with key notes from daily client interactions
- Providing quality client service via phone, email and, text on a day-to-day basis

Requirements:
- Strong verbal and written communication skills in English
- Ability to multitask and juggle several responsibilities simultaneously
- Excellent organizational skills and attention to detail
- Demonstrated ability to use Google Suites (Ex: Google Sheets, Google Drive, etc.)
- Critical thinking and problem solving skills
- Must be able to work from 9AM to 5:30PM Eastern Time