Home-based Call Center Agent

Job Description


willing to work with USA and Canadian markets (12 hours differance)


Hourly base wage plus commission on individual sales, there is no cap.

Responsibilities:

Provide a world-class customer experience over the phone. Utilize a proven sales process to discover each customer’s unique needs and recommend products that will deliver.
Build relationships with customers. Proactively and effectively communicate product features and benefits, as well as promotional information. Provide timely, relevant follow-up.
Demonstrate a tenacious drive for results. Be accountable for becoming a trusted, successful Expert and consistently exceeding sales goals.
conduct calls and provide the required information by resolving queries. This task is performed by following standards of the company and maintaining premium quality of services.
Coordinate with the clients, try to know their concerns by avoiding any interruption in conversation.
Facilitate sales of all products and services according to the client’s needs.
Address all complaints of the customers and make sure that they are resolved in time and within the given guidelines.
Assist and guide customers with all the required knowledge of the services and goods. Prepare bills and make repairs if required.
Analyze the client’s requirement after conversation with them and recommend products, plans or services that will match their needs.
Keep track of the potential customers and their requirements.
Take follow up of all outbound calls.
Ensure premium level of client satisfaction in one phone call.

Job Requirements:

Exceptional interpersonal skills; ability to make a connection with a diverse array of customers over the phone.
A commitment to represent the brand with integrity at all times.
Able to adapt and grow in a changing, fast-paced work.
Genuine desire to grow and learn, as well as contribute positively.
Ability to work a flexible schedule; to include some evenings and weekends as needed.
Must be able to maintain proper phone etiquette, demonstrate patience and consistently strive for a positive attitude in order to facilitate calm, positive and productive conversations with customers.
Proficient computer skills required (data entry, email, customer relationship mgmnt software).
Must be able to sit 4 hours or more per shift and utilize standard office equipment such as a computer, keyboard and phone.
Must have a quiet work environment, with a computer, internet connection, camera and headset.

For interested applicants please email your CV with your skype id