Sales and Service Support Specialist (Phone, Email, Chat) AMERICAN ACCENT AND US GEOGRAPHIC BACKGROUND REQUIRED

We are seeking a dynamic and customer-oriented Sales and Service Support Specialist to join our expanding team. The ideal candidate should have experience living in America, possess an authentic American accent, and have a strong background in US geography. This role requires excellent communication skills, a passion for providing exceptional customer service, and the ability to thrive in a fast-paced environment.

As we continue to grow our customer base both domestically and internationally, we need a Sales and Service Support Specialist who can handle customer inquiries and provide sales assistance. This role will involve engaging with customers via phone, email, and chat to address their needs, provide information, and ensure their satisfaction.

Key Responsibilities:

- Assist customers with any product inquiry and close the sale
- Respond promptly and professionally to customer queries through phone, email, and chat channels
- Resolve customer complaints effectively and efficiently, ensuring a positive customer experience
- Maintain a friendly and empathetic approach when interacting with customers
- Develop expertise in our products, policies, and processes to provide accurate information and advice to customers
- Collaborate with tea ---------- mbers to identify areas for improvement in the customer journey and contribute recommendations
- Escalate important issues or concerns
- Perform additional duties as assigned

Key Qualifications and Skills:

- Strong self-motivation and a proactive attitude, demonstrating the ability to take on responsibility and work independently
- Exceptional problem-solving skills with the ability to analyze information and make critical decisions
- Maintain a positive attitude and composure in a fast-paced environment
- Proficient in Microsoft Excel and other relevant software applications
- Excellent communication skills, both verbal and written, with exceptional attention to detail
- Strong team player who enjoys collaborating and supporting colleagues
- Experience in working with Aircall, Helpscout, WooCommerce, and Dropshipping stores is a plus

This is a full-time position with a requirement to work 40 hours per week, following US Eastern Standard Time (EST). The work schedule may include a mix of weekdays and weekends to ensure optimal coverage.