Do your friends describe you as as almost "too" happy and joyful? We want YOU to be our customer service rep

** Introduction
Well - Hello there! Thank you for coming to take a look at our job listing. Allow me to introduce us: My name is TJ, and it is my absolute pleasure to meet you!

I'm the owner here at our small company, and you'll be interacting with me plenty. Lea is our manager and she'll be your primary contact for the rest of the hiring process.

Please read this job listing in full if you are interested.

We're hiring a replacement for one of our customer service reps who is pursuing the next step of their career with their own business!

This job posting is for our company, which currently operates 3 all-online retail brands (E-Commerce), and every year we're acquiring more to grow! We have a variety of different products across these brands, which are all different, and this really keeps things fresh and interesting. We’ve been around for 4 years now, and have goals for many years to come.

** Who we need
The bulk of this job role will be customer support - Answering the phone during hours, returning missed calls and voicemails, responding to emails, and live chat. You’ll learn about our industries, and you’ll help customers find the best products for them. Our customers are usually very passionate and excited - and it’s enjoyable to help their dreams come true in something that is generally a long-awaited purchase for them.

We’re looking for someone who wants to be a part of our business. Someone that can empathize with our customers and really want to make sure things are always right for them.

We want someone who understands the importance of communication with customers - We strive to answer our inquiries as quickly as possible, whether it's a call, chat, or email. Most of our products are quite expensive so we want to ensure our customers feel that whenever they contact us - they're going to get a response that's detailed and and at a speed that surprises them!

Currently, we're looking for multiple new hires to fill part-time positions. We'd like to expand our availability to be 24/7 and need multiple new hires to do so.


** Who fills this role best
- You're willing to learn and become an expert on our products
- You have *impeccable* spoken and written English.
- You have experience in customer service.
- You are detail oriented and a problem solver.
- You can work without explicit instruction, but know when to ask questions.
- You have a positive attitude and are a joy to work with. You're a shining light that lifts people up!
- You know how to be friendly and expressive in your speech, and can make people smile while they're on the phone with you because you're just SO DAMN UPBEAT! But at the same time, you know how to empathize with an upset customer and put them at ease.
- You are available for part-time work. This may expand into full-time if you're an excellent addition!

** Why join us
- We’re a small team! You’ll get to know all of us. We care about your personal and professional development.
- Paid time off! We give you PTO based on how many hours you've worked. If you're full-time (40 hours/week) it equals 2 weeks a year.
- 13th month pay! We give you 13th month pay based on your average monthly salary for the year
- You get to work in your pajamas (*If you want)
- Secure employment! First thing mentioned when COVID-19 struck was “Your job is secure even if we lose all our customers tomorrow”.
- You’ll be assisting excited, passionate customers.

** How to apply
- Please reply to this job posting with “Oh yeah!”, verbatim and without quotes, as the subject and “Let’s go!”, verbatim and without quotes, as the message body with no other content.
- Please do *not* send a second message.
- Please do *not* email me directly.
- Please do *not* re-apply if you've applied earlier, or to a different listing (We'll post regularly until we've made our hires)