Urgent Hiring - Customer Service Representative

Willing to work on Weekends

Duties and Responsibilities include but are not limited to:

Manage inbound and outbound calls
Resolve customer concerns effectively and efficiently
Build sustainable relationships and trust with customer accounts through open and interactive communication
Ensure customer satisfaction in every interaction
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers
Ad hoc tasks
Schedule: US work hours (20-40 hours per week)

Location: This is a remote job

Qualifications:

At least 1-year proven experience as a Customer Service Representative in a B2C or B2B capacity
Excellent English communication skills both written and verbal
Excellent phone, email, and instant messaging communication skills
Solid organizational and time management skills
Able to work on a graveyard shift
Tech savvy & familiar with current technologies, like desktop sharing, cloud services, CRM and VoIP
Experience with word-processing software and spreadsheets (e.g., MS Office)
Knowledge of online calendars and scheduling (e.g., Google Calendar)
Proactive & confident with keen attention to details
Technical Requirements:

USB Headset with Noise Cancellation Feature
Working Webcam
Main and backup computer: at least 1.8 GHz processor with at least 4GB RAM
Main Internet Service Speed: at least 25 Mbps wired connection
Backup Internet Service Speed: at least 10 Mbps
Benefits:

Job Security and Stability
Paid Training
Exceptionally Supportive Team
Opportunities for Career Growth
Fun Work Environment
Paid US and PH Holidays
Performance Incentives and many more
Salary: up to PHP 28,000 per month

*Salary is based on experience and skills.