Virtual Assistant - Short-Term Letting Company

We are a UK-based short-term residential letting company seeking a skilled Virtual Assistant to join our team. We pride ourselves on delivering exceptional guest experiences and require a detail-oriented individual to support our administrative tasks.

Job Description: As a Virtual Assistant, you will play a key role in managing various aspects of our operations, including guest support, property listings, and communication with online travel agencies (Airbnb, ---------- , VRBO, and others). Your responsibilities will include checking guests in/out, coordinating cleaning and maintenance schedules, monitoring guest messages and inquiries, handling phone calls, and managing property listings using channel manager tools like Tokeet.

Key Requirements:
• Strong administration skills with meticulous attention to detail
• Fluency in English for effective guest support through email, phone, and chat
• Proficiency in Google Workspace for data entry and record keeping
• Calendar Management (coordinating/arranging cleaning and maintenance schedules)
• Experience as a Guest Support VA with excellent customer service skills
• Advanced computer skills and ability to multitask
• Reliable computer/laptop (with extended monitor), internet connection, and backup data
• Experience as listing manager with Airbnb, ---------- , HomeAway/VRBO and Channel managers like Tokeet (can do regular listing updates, pricing, create/update email templates)
• Ability to work as part of a small team with regular Zoo ---------- etings


Work Hours:
Option 1: Monday - Friday, 8 am - 2 pm (UK time)
Option 2: Monday - Friday, 12 pm - 6 pm (UK time)
Additional Requirement: Two Saturdays per month, 8 am - 2 pm (UK time)

Our Offer:
•Hourly rate: $3.50
After 3-month induction period:
•Pay rise to $3.75/hr
•10 days of paid holidays per year (commensurate to working hours)
•13th-month paid bonus (commensurate to working hours)
•Pay review every 6 months

To Apply: Please send a link to your resume or email it directly to ---------- look forward to reviewing your application.