Sales, Operations, and Customer Support Representative

We are Yehey Japan Co. Ltd., a company based in Tokyo, Japan that was established in 2007. We cater to the various needs of Filipinos living in Japan through the following services: gadget sales, technical support and device repair, and money remittance. 99% of our customers are Tagalog-speakers so fluency in English is not required. We are looking to add members to our Sales-Operations-Customer Service Department.

We need you as part of our team if you…
1. Are a college graduate with a bachelor’s degree
2. Have critical thinking and common-sense skills
3. Are not shy and talking is your habit
4. Can quickly adapt to workflows and processes
5. Are social media and tech-savvy
6. Know how to sell and provide customer support
7. Can respond to different types of customer characters
8. Have good equipment and fast internet connection

The responsibilities you will have include…
1. Answering customer inquiries through social media, chat, call, and email.
2. Generating sales leads and meeting sales targets.
3. Introducing and converting customers to our services.
4. Helping manage the company's live events on social media.
5. Processing customer data, including payment matching, creating invoices and the like.
6. Learning the products and services of the company.
7. Handling customer concerns and problems, especially customers needing special care.
8. Providing excellent customer service by prioritizing customer support.
9. Accomplishing tasks related to our various services.

Training will be provided accordingly.

Salary: PhP 20,000.00/month
Work Hours: Full-time, 40 hours a week, 5 days a week (may include Sundays), 8-hour shift between 10 AM to 09 PM JPT

If you are interested, please SUBMIT A COPY OF YOUR RESUME (cloud service link) and ANSWER THE FOLLOWING via OLJ message:
1. Are you working right now? If yes, how many hours a week do you go to work? Will you be able to work full-time with us?
2. Will there be any reason in the next 6 months that will hinder you from reporting to work?
3. What is your typing speed?
4. What social media sites do you actively use?
5. What online tools are you proficient in using?
6. How is your dedicated space for VA work set up and what equipment do you have?
7. What is your internet speed and provider?
8. What are your computer specifications (Processor, OS, RAM)?

Applicants who are screened to phase 2 of the process will be asked to record a 1-minute application video, and shortlisted applicants after the second phase will be asked to attend an interview as part of the last recruitment phase.