Web Hosting Support Desk Coordinator

We are a leading provider of Web Design and Digital Marketing Services. Based in Melbourne’s Northern suburbs.
We are currently looking for a Web Hosting Support Desk Coordinator with Development Experience to effectively and efficiently resolve all client support tickets, work closely with our web development team and ensure that our website hosting/server and maintenance plan products are managed and delivered to the highest standards.
Excellent English skills, phone manner, and project coordination will be required for this role.
Areas of Technical Proficiency and Position Responsibilities/Requirements.
2+ years experience in website management and support services for clients.
WHM Cloud Linux Server Management Expertise. (Server load, resource management, cloud linux packages etc)
cPanel troubleshooting and deployment experience.
WordPress, PHP, HTML & CSS, JavaScript knowledge.
Outstanding customer service and communication skills.
Manage multiple support tickets. Triage and resolve efficiently or delegate when necessary.
Communicate with developers overseas to ensure timely delivery of service.
Domain and DNS management.
WordPress error troubleshooting site, plugin and theme debugging.
Quickly & easily transferring/restoring backups of Wordpress sites, including setting up staging environments and setting websites live. (Manually using phpMyAdmin and file manager/ftp)
Clean and recover hacked or compromised WordPress websites quickly and confidently.
MySQL and phpMyAdmin experience for WordPress support requirements
Use a variety of WP page builders (Divi. Avada. Elementor etc.)
Website speed optimisation.
Oversee monthly WordPress maintenance customers have received site updates as required.
Log customer hours for billing.
Required Competencies:
Great written and verbal communication skills
Proficiency with Microsoft Office, WordPress, HTML and CSS. Working knowledge of PHP and JavaScript.
Competent in the use of ASANA and ZOHO Desk.
An analytical mind and a love of problem solving.
The ability to confidently manage multiple tasks in a time critical manner.
The ability to successfully delegate tasks and ensure that all tasks are completed efficiently and to a high standard.
The desire to provide the best possible results for clients.
Honesty, integrity, a great work ethic, and a great attention to detail.
The ability to take ownership of a role, to be proactive, self-disciplined, organised and efficient.
WHMCS experience will be highly regarded.
What To Expect
Great Support: We want you to be the best you can be. If you need support, just ask.
A Great Culture: We love our office and our team. We’re honest, hardworking, and enjoy celebrating our success together.
Long Term Career Progression: Want to progress your career? We’re growing, and will need people to lead and innovate.
Happy Clients: We work with clients across Australia and in the US. They’re happy because they love what we do!
Some of the Benefits
Competitive pay package: We offer generous remuneration and excellent work is rewarded.
If you think you’re a good fit for this role, please submit your resume along with a brief cover letter, or phone Nathan for a confidential ---------- ll: ----------
Email: ----------