Virtual STR Admin Assistant

Job Title: Virtual STR Admin Assistant
Job Type: Part-time
Rate: $250-$300/month
Shift: Graveyard - Monday - Friday (10:00 AM to 2:00 PM Pacific Time)

PLEASE READ THIS JOB POSTING IN ITS ENTIRETY. WE WILL NOT ENTERTAIN APPLICATIONS THAT DO NOT FOLLOW INSTRUCTIONS.

About the company:
We are a small but fast-growing company that runs short-term rentals (STRs), aka Airbnbs in several states.

About the role:
You will be working closely with our existing administrative assistant reporting mostly to her, liaising with our other contractors, and occasionally directly with the CEO. Your role will be largely a combination of working on back-end organizational things (like creating, maintaining, and updating Standard Operating Procedures) on your own, and interfacing with guests, tenants, and clients (via phone, and email/text)

Responsibilities:

Create, follow, and maintain standard operating procedures (SOPs)
Use G Suite applications, such as Gmail, Google Calendar, and Google Drive.
Make and set appointments by ---------- e Guesty and other STR applications, such as Airbnb, VRBO, and ---------- .
Use Rankbreeze and Pricelabs
Use Trello to track projects and tasks.
Other administrative tasks as assigned.

Qualifications:

With a minimum 1 year experience as a virtual assistant or in a similar role.
Customer support experience is a plus.
Strong organizational and time management skills.
Excellent written and verbal communication skills.
Experience with G Suite applications is a plus.
Experience with Guesty and other STR applications is a plus.
Ability to work independently and as part of a team.
Ability to work graveyard shift (10:00 AM to 2:00 PM Pacific Time).
Experience with Trello is a plus.
Ability to call and set appointments using OpenPhone.

Benefits
10 days paid time off to use as you’d like
5 paid company holidays + 3 Philippines-specific holidays (Lunar New Year, Maundy Thursday, Bataan Day)
13th-month bonus (paid by December 15th)

HOW TO APPLY:


Email: ----------

Send us a short video (filmed with your phone is fine!) telling us:

Why do you think this job is a perfect fit for you, including your experience as it relates to this position?
What do you like to do for fun when you’re not working?

In that same email please write out:

1. Please provide details of your experience in communicating with guests or customers, including instances of handling unhappy or dissatisfied guests.
2. Your best tip for staying organized.
3. Your desired monthly ---------- that same email please attach a screenshot of your internet speed dated this week (upload and download speeds).

In the subject line, please write, "STR Admin Assistant”

We are not able to reply to everyone that applies but will contact you within a week if you’ve been selected to move to the next round in our hiring process.

Thanks!