eCommerce Customer Support Virtual Assistant

Dear Candidate,

We are excited to announce an amazing opportunity to join our eCommerce Team! We are currently seeking an exceptional Customer Support agent who is eager to learn and develop with our company while also being capable of handling various additional responsibilities that may arise.

Responsibilities:

Customer Support

Email Support
Social media comments & Messenger Support
Maintain an Excel sheet to track refund, replacement, modification, and cancellation requests and inform the fulfillment team of any necessary changes.
Requirements:

Fluent in English
Proven experience in E-commerce Customer Support
Strong knowledge of online platforms, such as Shopify, Zendesk, Gorgias, Hubstaff, etc.
Excellent communication skills to effectively engage with customers
Strong sense of responsibility
Meticulous attention to detail: Committed to accuracy and quality control
Desire to work and grow with our brand, treating it as a long-term career
Honest, responsible, and punctual
Job Details:

Schedule: Monday to Friday, 9 pm - 5 am (Philippines Time)
Work Venue: Fully remote, work-from-home
If you are ready to embark on a rewarding career journey with us and grow together, we strongly encourage you to apply today! Please reach out to us, as we are eager to hear from you.

If you believe you align with our requirements and would like to work with us, please submit your application. We are looking forward to hearing from you.

Once we have reviewed your application, we will arrange a Google Meet session to discuss further and establish a strong, long-term relationship.

Thank you in advance.