Guest Communications Support with ADVANCED Technical IT Skills

We are a UK short term residential letting company hoping to recruit a new tea ---------- mber.
We are looking for someone who can carry out a varied, range of administration tasks where attention to detail and accurate record bookkeeping is key to all areas of the business. This persons needs to be fluent in English and have a high level of technical skills to fulfil this role.
This person needs to be fluent in English so they can effectively complete guest support-related tasks via text, email and phone calls ensuring a smooth check in into their holiday home. And provide ongoing support liaising with cleaning and maintenance teams when required. They will work independently but will receive training and ongoing support from other members of the team.

This is a permanent, full time role.

Key Role includes:
- use TOKEET channel manager to list properties onto on line travel agencies ie.airbnb, ---------- , etc
- update prices via TOKEET for online holiday guests
- edit and upload photographs
- Checking guests in/out of accommodation for short term stays (chasing/processing booking requirements prior to check-in, sending check out reminders mostly via email)
- Managing cleaning and maintenance Google calendars for the cleaning and maintenance teams (Arranging cleaning/maintenance schedule, liaising with guests, managing cleaners, and maintenance team to facilitate access and provide online support )
- Monitoring all guest messages and enquiries via email, channel manager (Tokeet), Airbnb, ---------- , HomeAway/VRBO, etc (experience of these online travel agencies is an advantage)
- Answer all inbound calls and make outbound calls when required (only 10-20 calls per day)
- Check & monitoring the online profile of all properties/listings (rates/pricing, reviews, calendar)
- Use TOKEET channel manager to communicate with guests and manage properties listed (training provided)

Key Tasks including:
1. Able to carry out a range of administration tasks in support of guests, cleaning, and maintenance teams – accurate data entry, organise files/folders on Google Workspace, photo editing, managing google calendar
2. Experience as a Guest Support VA (guest support/customer service via email/phone)
3. Advanced COMPUTER SKILLS, proficient in Google Workspace, multi-tasking, and time-management skills
4. Must have a reliable computer/laptop (with extended monitor), internet and back-up data connection
5. Experience using Airbnb, ---------- , HomeAway/VRBO channel managers an advantage
6. Work as part of a small team within the business with regular zoo ---------- etings

WORK HOURS:
Monday - Friday between 8 am - 2 pm (UK time)
OR
Monday - Friday between 12 pm - 6 pm

and in addition we also require twice a month on
Saturday 8 am – 2 pm (UK time)

WELCOME TO THE TEAM OFFER
1 month after induction offer:
- Welcome to the Team pay rise $3.50

3 months after induction we offer:
- 10 days paid holidays a year (commensurate to working hours)
- 13 month paid bonus (commensurate to working hours)
- pay review every 6 months