Technical Account Manager - SOBO IT

Job Description:
SOBO IT is a leading Technology Service Provider (TSP) specializing in providing innovative IT solutions to businesses across various industries. We are seeking a highly skilled and motivated Technical Account Manager to join our team. As a Technical Account Manager, you will be responsible for building and maintaining strong client relationships, ensuring client satisfaction, and driving the successful implementation of our IT solutions.

Responsibilities:

Serve as the primary point of contact for assigned key accounts, acting as a trusted advisor and building long-term relationships.
Understand client needs, goals, and technical requirements to provide tailored solutions that meet their business objectives.
Collaborate with internal teams, including sales, engineering, and support, to ensure seamless delivery of products and services.
Conduct regular meetings with clients to provide updates, address concerns, and identify opportunities for upselling or cross-selling.
Monitor and analyze key account metrics, including usage, adoption, and customer satisfaction, to identify areas for improvement.
Act as a technical resource, providing guidance and assistance to clients regarding product features, functionality, and best practices.
Identify and communicate client feedback, feature requests, and market trends to the product and development teams.
Stay up-to-date with industry trends, technologies, and competitive landscape to effectively position our offerings.
Requirements:

Bachelor's degree in Computer Science, Information Technology, or a related field.
Proven experience as a Technical Account Manager or in a similar client-facing role within the IT industry.
Strong technical background and understanding of IT infrastructure, networks, software, and cloud technologies.
Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical ---------- monstrated ability to build and maintain relationships with clients, understanding their business needs and providing solutions accordingly.
Analytical mindset, with the ability to interpret data and identify trends, patterns, and areas for improvement.
Proactive approach to problem-solving, with the ability to manage multiple priorities and deliver results in a fast-paced environment.
Strong organizational skills and attention to detail.
If you are a highly motivated individual with a passion for technology and a desire to drive client success, we want to hear from you. Join our dynamic team at SOBO IT and make a significant impact on our clients' businesses!

To apply, please send your resume, along with a cover letter highlighting your relevant experience and why you are interested in the ---------- te: Only shortlisted candidates will be contacted for an interview.