Client Experience Representative Support Specialist

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TYPE OF WORK

Full Time

SALARY

3.25 - 3.75/ hour

HOURS PER WEEK

TBD

DATE POSTED

Jun 08, 2023

JOB OVERVIEW

G&G is shaking up the insurance world with exceptional representatives who wow clients at every turn through technology and best-in-class service. We are on a mission to save auto and homeowners time and money while finding and servicing the best insurance for their needs. We’re serious about providing an exceptional experience to every person we interact with and using technology to save our clients money, time, and the hassle of dealing with insurance companies. Voted as the ‘Best Agency to Work For’ year after year by the Insurance Journal, G&G not only seeks to bring an exceptional experience to our clients, but to our contractors as well. We’re just getting started with what we will accomplish! We’re looking for people who are just as passionate about helping make costumer’s financial lives easier as we are.

We are looking for open-minded, highly motivated, and infectiously positive people to help us build an awesome new company for the insurance world.

Your day will consist of providing exceptional experiences when servicing customer’s requests as they relate to helping with billing, policy changes, and answering policy-related questions through phone, email, and chat. As our customer’s lives change, so should their insurance.

Ultimately, you will help build and maintain our reputation as a company that offers top-notch client experiences during the insurance process.

We are an open, diverse, and collaborative team working across multiple locations.

**What you’ll do…
-Efficiently service current clients once they have been on boarded by the Sales Team
-Field inbound calls, emails, and chats regarding customer service requests
-Educate our clients on the details of their policies
-Effectively communicate the impact that policy changes or additions can have to an insured's policy
-Leverage technology to meets our client’s evolving needs
-Work through customer service requests with quality and speed
-Build rapport to ensure that all clients are receiving the reputable G&G exceptional experience
-Work effectively in a collaborative team environment

**You’d be a great fit if you are…
-A fast-learner who is meticulous, diligent, and proud about your work
-Adaptable, positively embrace change and have a growth mindset
-Empathetic towards each client’s unique needs
-Open to two-way feedback and coaching, your success is our success!
-Interested in working in a fast-growing start-up environment
-Comfortable speaking to clients over the phone
-Highly-motivated, have an entrepreneurial spirit and a strong work ethic

**Qualifications:
-Excellent English communication skills: written, verbal, and comprehension
-Insurance experience is not required, we will provide extensive training so you become an insurance expert!
-3 to 5 years of call center work experience
-Ability to multitask, strong computer, analytical, decision making, time management, and organizational skills
-Has good initiative and brings innovative ideas to help the company in achieving its goals
-Values integrity and dependability - this position requires full-time commitment and does not permit employees to have another job or engage in freelance work while employed. If you are unable to dedicate your full-time attention to this position, please do not apply
-2 monitors
-25 mbps internet speed with instantly reloadable backup (like Globe or Smart)
-Windows Computer and webcam capability

**Benefits + Perks:
-Competitive pay - $3.25 - 3.75 per hour + bonus opportunity
-15 days PTO + 8 company Holidays + Your birthday
-Work from home
-$50 stipend after 6 months in the role for health insurance, equipment, etc
-A positive non-corporate atmosphere where diversity is valued
-Dynamic career opportunities within a growing company


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ABOUT THE EMPLOYER

Contact Person: Valan Turner

Member since: December 3, 2021

Total Job Posts: 12

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