Virtual Receptionist (Permanent Work from home)

Call Hero Technologies Inc is looking for an organized and professional Virtual Receptionist to handle all communications with the company client from a remote position.

Website: ---------- /
Company Location: Burnaby, BC, Canada

Working Hours: Between 4:00 AM - 7:00 PM (PST)
Working Schedule: 8 hours/day 5 days a week
Monday - Friday (PST) / Saturday (PST) - to be discussed

** If you are interested in joining our team, please make sure to fill out the google form to ensure that your application will go straight to the owners' list of candidates for review: ----------

Qualification :

> Experience working in a Call Center is a must
> Preferably with background working in a Healthcare clinic.
> At least 1 year Customer Service Experience
> Has excellent written and verbal communication skills with American or neutral accents along with the ability to handle all interactions with internal and external clients with professionalism
> Have excellent communication and strong phone handling skills
> Must be persistent, aggressive, well driven
> Ability to multi-task, prioritize, and manage time effectively
> Experienced with EMR/EHR/Jane App tools is a plus
> Reliable internet connection with Noise Cancelling Headset

Responsibilities :

> Managing Inbound Calls/ and Outbound Calls
> Managing appointment calendars
> Collecting details from new clinic's patient
> Maintaining a positive, empathetic, and professional attitude toward customers at all times.
> Identify and assess customers’ needs to achieve satisfaction.
> Communicating with customers through various channels
> Provide accurate, valid, and complete information by using the right methods/tools