Operations Manager For A UK-based Digital Agency

***Please include your CV/resume***

We’re a fast-growing, multi-award-winning digital agency specialising in results-driven digital marketing solutions. We partner with ambitious businesses nationwide, providing integrated digital marketing solutions that help clients dominate competitors and increase leads, conversions and revenue.

We are looking for an experienced, passionate and driven Operations Manager to join our team. The ideal candidate will have a sharp business mind and proven success in managing multiple departments for maximum productivity. This person will be highly skilled in human resources, finance, and IT management, and be able to develop and maintain an environment of trust, diversity, and inclusion within the operations team.

Objectives of this role
* Maintain constant communication with managers, staff, and freelancers to ensure proper operations of the company
* Develop, implement, and maintain quality assurance protocols
* Increase the efficiency of existing processes and procedures to enhance the company’s internal capacity
* Ensure that operational activities remain on time and within budget
* Track staffing requirements, hiring new employees as needed
* Oversee accounts payable and accounts receivable departments

Responsibilities
* Lead, motivate, and support a small but growing team within a time-sensitive and demanding environment, including career/training development plans for direct reports and problem resolution
* Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service
* Partner with cross-functional teams to improve proprietary tools and systems
* Work closely with legal and safety departments to ensure that activities remain compliant
* Oversee materials and inventory
* Conduct budget reviews and report cost plans to upper management

Required skills and qualifications
* Two or more years of proven success in an operations management role
* Strong skills in budget development and oversight
* Excellent ability to delegate responsibilities while maintaining organisational control of branch operations and customer service
* Proficiency in conflict management and business negotiation processes
* Knowledge of business productivity software and an aptitude for learning new applications

Preferred skills and qualifications
* Bachelor’s degree (or equivalent) in operations management, business administration, or related field
* Working knowledge of management software programs, including project management tools
* Strong IT skills, including database development
* Multiple years of financial and account reporting experience
* Ability to communicate in more than one language
* Attention to details
* Proactive problem solver
* An understanding of digital marketing
* Excellent written and spoken English