Operations Manager

Job Overview:

We are a fast-growing creative and digital marketing agency based in New York State that focuses on brand strategy, design, and innovation. And one of our clients is seeking an experienced and organized Operations Manager for their team. As the operational leader, the Operations Manager will streamline processes, ensure compliance, and improve quality control.

The successful candidate will have exceptional organizational skills and the ability to manage multiple projects simultaneously while displaying problem-solving solid capabilities.

About our Client:

Ibspot is an E-commerce marketplace that offers a wide range of products from different brands.

Responsibilities:

Oversee day-to-day operations in the organization
Train, assign, schedule, coach, counsel, and discipline ---------- velop, implement, enforce, and evaluate policies and procedures
Analyze and improve organizational processes and workflow
Communicate issues with the team and devise ways of improving the customer experience, including resolving problems and complaints
Provide inspired leadership for the organization.
Assist with HR and recruiting when necessary.
Help promote a company culture that encourages top performance and high morale.
Oversee reporting, planning, and auditing.
Work closely with Customer Service VAs to ensure high-quality customer service and productivity across the organization
Aim to maintain high standards at all times and strive to ensure that all operations run smoothly and efficiently, with a focus on exceeding expectations and achieving results.

Requirements:

Must have previous E-commerce experience
Must have excellent verbal and written communication skills
Must have basic business knowledge and experience
Must be highly organized
Must be detail-oriented and deadline oriented
Must have critical thinking skills and problem-solving skills
Must have previous experience in team management
Must have customer service experience
Business management experience is a HUGE PLUS

Working Hours:
EST hours

Working Days:
Mondays - Fridays
Saturday and Sunday optional

Starting rate is $2.5 per hour for six months. After 6 months rate will increase to $3 per hour.

If this sounds like you, we would love to hear from ---------- nd us your resume via email at ---------- use the title " IBSpot Operations Manager".

We look forward to meeting you!