Rockstar Customer Service (US Hours)

Company Overview:
We are a fast-growing business with a long-term model, seeking a dedicated and reliable individual to join our dynamic team as a Full-Time Customer Service Representative. We believe in fostering a supportive and collaborative environment where tea ---------- mbers can excel and have the opportunity to grow with us.

Job Description:
As a Customer Service Representative, you will be the face and voice of our company, handling all customer queries through email, social media messages, and comments. We value our customers and require a dedicated professional who can provide them with exceptional support, ensuring their needs are met with enthusiasm and efficiency.

Requirements:
* Minimum 2 years of experience in a customer service role
* Experience with Shopify and Zendesk is required
* Excellent communication and problem-solving skills
* Ability to handle difficult customers with patience and professionalism
* Strong work ethic and high level of integrity

Work Hours:
This is a full-time position requiring a commitment of 40 hours per week. The successful candidate must be willing to work USA hours, between 11 am - 7 pm Central Standard Time. You will have 2 rest days every week.

Why Join Us?
We believe in investing in our employees and providing them with the opportunity for growth and development. This is an excellent opportunity to be part of a progressive company, where your contributions will not only be valued but also play a crucial part in the success of our growing company. We are excited about the future, and we'd love to build it together with you! If you are passionate about customer service and looking for an awesome long-term partner, please apply with the steps below.


How to Apply:
To get to know you a little better, we have a unique application process. Please use Loom ( ---------- ) to record video responses to the following questions. You can send us the link to your video(s) once you're done. If you prefer, feel free to record each question separately, with each video being approximately one minute long.

Video Response Questions:
1. Tell us a little about yourself! Where are you from, what do you like to do for fun, and anything else you'd like to share?
2. How long have you been working in customer service & which types of clients have you worked on in the past?
3. Have you worked US hours before?
4. We use Shopify & Zendesk in our operations. Could you walk us through your experience with these platforms?
5. Our brand exudes fun, and our customer support squad reflects this! While we have templates to help answer questions, every email to our customers is personalized with our support team's humor and personality. Do you have experience with this kind of customer interaction? Is this something you would be comfortable with?
6. In your opinion, what qualities make a rockstar customer service representative?

We appreciate your time and effort in this application process and look forward to watching your videos! Once you have completed your video responses, please apply with your resume, and the links to your video responses.

Remember, we're not just looking for an employee; we're looking for a partner to grow with us. We can't wait to meet you and see if we're a perfect fit!