I. T. Service Desk

CoVerica is a family owned and operated firm located in the United States.

We are seeking an IT Service Desk Tier 1 who possesses a passion for providing quality customer service and strong communication skills. This role will provide Tier 1 technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to users over the phone, or via e-mail using IT ticketing system.

• When applying you MUST provide a video of yourself telling us about yourself.
• We prefer you to upload your video via ----------
• Applications without a video will not be considered.

Responsibilities:
• Serve as the first point of contact for customers seeking technical assistance via phone, e-mail.
• Diagnose, research and resolve tier 1 technical hardware and software issues.
• Effectively advise and assist customers on appropriate action.
• Provide accurate information on IT products and services.
• Direct unresolved issues to the next level of support personnel.
• Identify and escalate situations requiring urgent attention.
• Maintain the highest possible level of customer service.
• Other duties as assigned.

Required Experience:
• Associate's degree or 1 years of helpdesk work experience, required.
• Strong customer support skills
• Excellent written and verbal communication skills
• Problem-solving ability to diagnose and resolve basic technical issues.
• Demonstrates eagerness to learn and flexible with the ability to multi-task.
• Possess attention to detail and follow-through.
• Ability to be flexible, multi-task and organize priorities in a fast-paced work environment, while maintaining a high level of focus and accuracy.
• High level of professionalism and ability to maintain confidentiality.