Customer Support Specialist for Online Christian Community

As a rapidly expanding internet company, we're in search of dedicated Customer Support Specialists to join our team. We own, sell, and support a thriving online Christian community, creating a supportive environment for members around the globe. Your role will be pivotal in providing exceptional service and handling all aspects of member support.

Working Hours:

Full-time position, Monday through Friday, 9 am-6 pm Eastern (NY Time).
Flexibility is required for nights, weekends, and occasional overtime.


Core Responsibilities:

Respond to member inquiries promptly via phone and email, ensuring questions about membership payments, login, and usage are resolved.
Create value around all our products and services, tailoring solutions to fit our members' needs.
Recognize opportunities to upsell accounts by presenting, promoting, and selling additional services using solid arguments to both existing and prospective members.
Maintain a courteous and friendly attitude when interacting with members, establishing and maintaining effective relationships.
Act as an ambassador for our company, building rapport with the members, supporting, reassuring, and educating them throughout their interactions with us.
Document and update help desk tickets with member requests and complaints.
Resolve product problems over the phone and explain how to use our products to members.
Attend and contribute to tea ---------- etings, reporting on customer support topics.
Support other lines of business as call volume dictates, interacting and communicating collaboratively within the sales group and other teams to provide a quality member experience.
Achieve and strive to exceed the overall performance goals of the organization.



Required Skills & Experience:

Minimum 2 years of experience as a Customer Support Agent.
Fluent in English (speaking and writing).
Proven experience handling and resolving refunds and chargebacks.
Typing speed of 35 wpm minimum.
Ability to wear a telephone headset and manipulate objects such as a pen, keyboard, and mouse.
Proficient in the use of a computerized system to elicit and record member information and inquiries.
Excellent oral and written communication skills, with demonstrated ability to articulate relevant information and directions in an organized and concise ---------- monstrable closing techniques consistently and repeatedly demonstrated in a timely manner.
Regular, consistent, and punctual attendance is required.



Personal Attributes:

A bright disposition, accompanied by strong phone and email skills.
An eye for detail and the ability to work independently and manage your time effectively.
A passion for helping others and the desire to build a positive work relationship with members, enhancing the image and public perception of our company.
Keen to stay up-to-date with current and emerging communications and entertainment technologies for both the company and its competition.
If you are looking to build a rewarding career and help others in a thriving online community, we would love to hear from you. Join our team and make a difference today!