Dropshipping | Customer Support Manager

Hello,

We are looking for an experience email customer service manager that is familiar with the Dropshipping business model and has previous experience managing a customer service team.

Customer Service Requirements:

• Available 7 days a week (not counting important national holiday).
• Must be familiar with the Shopify/WooCommerce platform.
• Must have experience in managing an eCommerce customer service team
• Must have experience with Dropshipping
• Fluent English and communication skills and familiar with Slack
• Being able to have a positive and patient attitude when dealing with customers.
• Thoroughly understand our shipping, refund, and return policy.
• Being able to communicate everything between our team and the supplier
• Understand how to use G-MAIL
• Knowledge on how to use DeepL

What we offer:

• A job in a fast growing E-Commerce business
• Managing position with a good salary
• We operate in multiple countries with each a different customer support e-mail, so an opportunity to learn new languages while working
• Bonuses and options to grow

To apply, please submit a detailed proposal outlining how you can help with this project. Please include links to past completed projects that showcase your skills and experience. We look forward to hearing from you!