Quality Assurance Analyst

TO APPLY:
Please send in your updated resume/CV to ----------
Kindly use the subject title : Onlinejobs - (position title)

We are hiring for a Quality Assurance Analyst within the Philippines!

Candidates must possess:

Reliable and flexible to changing work schedules (working mostly AM PST)
If you are from other projects, you must be willing to be moved and have the skills for this phone Support account.??
Great communication skills
Great eye for detail
Average proficiency with Google sheets/Microsoft Excel
Good background/experience in Quality Assurance


Your role as a QA Analyst includes (but not limited to) the following:

Audit calls and tickets
Coach tea ---------- mbers based on call/ticket audits (weekly)
Analyze call and ticket drivers to help in improving the overall process that will drive CES (CSAT)
Work with the project leads in coaching and development
Send weekly audit reports
Hold QA calibrations with the leads (weekly/bi-weekly)


Technical Requirements:

Good computer setup with Chrome browser
minimum of 8gb RAM
Windows 10 OS
minimum processor:? i5 4th Generation, AMD A8 5000 series, or higher
Stable high-speed internet connection (at least 10-20 Mbps)
Centralized device management software to be installed
A stable power supply in your area??
Noise cancellation headset

Skype account