Dropshipping | E-mail Customer Support Agent

Hello,

We are looking for an experience email customer service agent that is familiar with the Dropshipping business model and has previous experience in this field.

Customer Service Requirements:

• Available 7 days a week (not counting important national holiday).
• Must be familiar with the Shopify/WooCommerce platform.
• Must have experience in eCommerce customer service (e-mail)
• Must have experience with Dropshipping
• Fluent English and communication skills and familiar with Slack
• Being able to have a positive and patient attitude when dealing with customers.
• Thoroughly understand our shipping, refund, and return policy.
• Being able to update customers on their order status. This includes shipping statuses and delays.
• Being able to answer all question our customers have through e-mail
• Have a basic understanding of the products description.
• Understand how to use G-MAIL
• Knowledge on how to use DeepL or any other translator to make sure customers receive a response in their native language

What we offer:

• A job in a fast growing E-Commerce business
• Templates for the basic e-mail answers. IMPORTANT: these are just the basic templates, we expect you to handle all other questions as well.
• Templates in different languages (for different stores)
• We operate in multiple countries with each a different customer support e-mail, so an opportunity to learn new languages while translating and answering e-mails.
• Great salary

To apply, please submit a detailed proposal outlining how you can help with this project. Please include links to past completed projects that showcase your skills and experience. We look forward to hearing from you!