Technical Support - Japanese Speaking (N2)

SUMMARY OF POSITION
Technical Support Staff handles day-to-day Live Online operations and assures maximum satisfaction of our internal and external clients by managing their expectations in order to achieve the objective of creating long-staying, loyal customers.

Must be able to speak English and Japanese (N2) and can work in the Japanese Time Zone?(8-hour shifts between 8:30-20:30 JST)


ESSENTIAL DUTIES AND RESPONSIBILITIES
• Provides technical support to students and instructors across delivery platforms, troubleshoots sound, video, connectivity and minimum requirements (browser and operating system)
• Provides on-demand technical checks to consumer and corporate clients
• Monitors student attendance and contacts lesson participants, ensures instructor class attendance
• Provides system access support to students and instructors
• Verifies reported system issues and escalates to the appropriate owner

EDUCATION: College degree (preferred) or equivalent experience

SKILLS AND QUALIFICATIONS:
• Exceptional interpersonal and communication skills
• Strong organizational skills, attention to detail
• Experience working with software applications
• Previous customer service experience desirable
• Proficiency in English and Japanese
• ---------- experience desirable

SUPERVISORY RELATIONSHIPS
Reports To: Operations Manager, Live Online
The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They are not intended to be an exhaustive list of all duties and responsibilities and requirements