Customer Success Manager (Full-Time / Permanent)

THE ROLE?
As an Account Manager, your mission is to facilitate the meaningful partnership between brands and UGC Content Creators.

You'll be responsible for delivering superior strategic client service for ContentJet clients. You'll use your deep understanding of Social Media advertising to lead the execution of campaigns, from ideation to reporting, and will be a key driver in bringing brands back for additional programs. You will act as a liaison between internal departments, brands, and creators to ensure campaign strategy is successfully executed, as well as manage talent fulfillment of campaign deliverables, and analyze campaign KPIs to optimize based on key learnings.?
Role & Responsibilities:?
* Responsible for managing and executing large-scale creator campaigns for ContentJetclients
* Serve as the day-to-day point of contact and key strategist for key clients, while mentoring, educating, and developing strategies to meet brand business objectives
* Execute complex campaigns seamlessly against legal/compliance requirements
* Manage high volume and fast paced email communications with Creators, from the initial sourcing and negotiations, guiding the creative development of content, and ensuring successful roll out aligns with the campaign goals and KPIs
* Identify trends and develop performance insights, including ongoing optimization tactics to continually improve performance across programs and tactics.
* Actively share internal and external opportunities to innovate and improve both general process and Open Influence proprietary tools
* Support with pre-sale planning, working closely with cross-functional teams (sales and creative) to ensure strategy aligns with client goals?
Requirements:
* 3+ years relevant client-facing, agency experience
* Experience in building and optimizing digital and social media plans, particularly focused on influencer marketing
* A deep understanding of social media platforms, especially Instagram, YouTube, and TikTok
* Must be extremely detail oriented with the ability to handle multiple projects successfully, prioritize work assignments, meet deadlines, and work independently in a fast-paced environment
* Ability to handle a high volume of email communications on a daily basis
* Exceptional communication and organizational skills?
About us

ContentJet is a creative agency that specializes in the production of social media video ads and User-Generated Content. User-generated videos (or UGC) are social media videos made by amateur content creators. Unlike videos made professionally, they look very organic and authentic, and people tend to trust them more. When used in ads, User-generated videos perform better than any other type of ads (Photos, graphic designs or professionally produced videos). 

If you’re interested in joining our team, please send us your resume. We’d love to hear from you!