Supervisor, Property Management & Condominium Management

Our growing company seeks an experienced remote Community Lead with high-level customer service, contract & financial management, balancing needs with budgets, and following up on issues.
The remote Community Lead will work independently to respond to homeowners’ inquiries, assign work orders, process modification review requests, handle notices and violations, and review monthly ---------- munity lead is expected to provide excellent customer service to the Boards of Directors, homeowners, and contractors serving the Association. The community (HOA) Lead manages condominium and homeowner associations in accordance with homeowners' property management contracts, and the Bylaws and Declarations of the Association by performing the following duties personally or through ---------- sential Duties and Responsibilities:
Administration:
• Ability to perform and manage multiple tasks, projects, and priorities concurrently with a positive attitude and approach.
• Investigate resident violations or complaints and resolve problems following regulations established by the Board of Directors.
• Evaluate the financial status of the Association and prepare the annual budget for review.
• Coordinate and prepares for Board of Directors meetings which may include weeknight meetings.
• Maintain communication with the board, association members/owners, and vendors
• Confers with representatives of Homeowners' Association or Board of Directors to collaborate and determine management priorities.
• Maintains good public relations and interacts with clients, customers, and co-workers in a positive, respectful, and professional manner at all times.
• Respond to letters and log calls from owners
• Send notices of regular, annual, and special meetings
• Updates the Board of Directors on CC & R's policies & procedures & provides information on current industry developments.
• Guide and assist the Board of Directors in operating the common area property and the Association.
• Assist with owner inquiries positively and promptly.
• Prepare Association notices and reply to all subsequent correspondence.
• Direct contractors, including maintenance, janitorial, amenities, and landscaping staff.
• Maintain a calendar of contractors, expiration dates, and key dates for the renewal/bidding process.




Fiscal Management
• Oversees collection of monthly assessments from residents, including lien and legal notices.
• Ensure bills are paid
• Produce financial statements by the 15th of each month
• Establish a draft budget for the board and implement budget policy
• Ensure tax forms are completed and taxes are paid, as appropriate
• If required, ensure yearly audit is completed
• Send homeowners delinquency notices
• Ensure homeowners are charged for delinquent dues and violations if necessary
• Oversee Reserve Studies, research issues and presents Board of Directors with recommendations.
• Recommend and report to the Board of Directors any improvements needed on the property.
• Authorize purchases and approve invoices for payment.
ADVICE AND CONSULTATION
• Advise the board on governing documents
• Refer the board to other professional advisors (e.g. attorneys, CPAs, engineers)
• Research insurance coverage and process claims
• Attends board meetings, presents property manager report, and assists in administrative tasks.
RECORD KEEPING
• Maintain files for each member of the association/owner and all renters
• Maintain records for the association
• Process initial Architectural Control Committee (ACC) applications
• Complete resale certificates and ensure any changes of ownership are properly entered into the software system
PROPERTY MANAGEMENT & MAINTENANCE
• Negotiate contracts – with board approval
• Arranges for and obtains bids and oversees activities of contract service representatives such as landscapers, exterminators, trash collectors, major repair contractors, utility service repairers, and swimming pool management ---------- spect and maintain comment elements monthly
• Handle emergency situations
• Supports property manager Daily and note any violations or maintenance issues
• Send homeowners violation notices
• Enter work orders for maintenance into software system
Investigates resident disturbances, violations, or complaints, and resolves problems in accordance with regulations established by Board of Directors

Knowledge and Skills:
• Must have a strong background in customer service with excellent written and verbal communication skills.
• Maintain full working knowledge of all operating policies and procedures.
• Maintain full working knowledge of Microsoft Office products and all 3rd party software used to manage Association.
Qualifications
Position requires strict adherence to deadlines, excellent management, communication, and organizational skills. The person must have strong accounting and computer skills. Work Hours: full time hours – 8:30-5:30 Monday-Friday.
• Skilled in use of computer and software, including Word, Excel, Outlook, PowerPoint, and accounting systems.
• Adaptable: ability to change direction and focus without a lot of notice.
• Communication: balancing listening and talking, speaking and writing clearly and accurately, influencing others, keeping others informed.
• Service Focus: must possess a positive attitude and the ability to smile under all circumstances.
• Detail Oriented: ability to examine documents for accuracy and completeness.
• Results focus: ability to overcome obstacles to get things done, ability to prioritize.
• Position spends approximately 90% of time sitting at a desk and 10% standing or walking.
• Vision and hearing must be within or correctable to within normal range.