Customer Service & Community Management - Shopify/Facebook/Hubspot

We are looking for a couple people to come on full time (it can be long term work with opportunity to add new skills for the right people) to help with fairly simple customer service and community management. Platforms you will use in your day to day work will be Facebook, Shopify, Amazon Seller Central, Microsoft Teams and Hubspot (Website chat as well as CRM). Your work day will likely not be absolutely filled in the beginning, but it will be slow, steady questions and comments from customers.

We need one person to be active online from 8pm - 4am Philippine time and the other person to be active from 4am - 12pm Philippine time. The times can be flexible, but in general we need someone always available for our customers for 16 hours, M-F during our daylight hours in North America.

We try to hire people for the long term and prefer to stay with people as long as possible and teach them new skills rather than hire from the outside.

We can absolutely provide training on all of these platforms, but past experience is an asset. We are looking for people with a strong work ethic, who can work independently but who are also comfortable asking for help when they need it. A positive and friendly attitude is extremely important when dealing with our customers.

We have had a saying around our business for a long time that we can and do train people for new skills but we cannot train someone to have a good attitude. You must bring the positive attitude. :)

We are a very small team (4 family members at the ---------- nt) but we have experience working with dozens of Filipino, Canadian and Mexican employees, VA's and contractors over the past 25 years. We provide a very positive, upbeat and healthy work environment. We will not expect anything of you that we would not do or have not done ourselves. We are growing online very quickly, so we have certain things that work well and we will want done in a specific way, but we are also very open to new ideas and if you see a better way to do something, please let us know! :)

We are a honey company based in Canada and we have been around for over 25 years. We sell almost exclusively online across Canada, China and the US (focusing on fast growth in Canada and the US at the ---------- nt). We provide a 100% satisfaction guarantee to all of our customers, so if you are selected you will enjoy the fun side of customer service - making people happy. :)

We are also extremely active on social media in responding to every single comment and question we get on every single one of our ads and posts on Facebook. We are very positive and upbeat in all of our responses and 99.9% of the comments and questions on our ads/posts/FB group are very positive and ---------- 's a pleasure responding to everyone, we just need help getting to all of them. :)