Full-time VA required

We run an online software application designed for cosmetics businesses – see www.cosmetri.com. Our business users often require support with managing their Cosmetri account. This mostly involves any of the following tasks:

• Data entry - such as formulas, suppliers and raw materials
• Request information and documents from suppliers
• Tag and upload documents
• Online research
• Request prices and samples from vendors

Cosmetri includes a built-in task manager, so the client will be able to mostly set tasks within the software and you will be able to communicate with them via task-based notes.

You are not expected to have any specific cosmetic science skills, but you should be able to think for yourself. For example, if a client asks you to enter their cosmetic formula into the software from a provided spreadsheet, you may need to use Internet searching to occasionally lookup an ingredient and check certain information. Clear communication and good English is vital for the job.
If you are comfortable with contacting suppliers or vendors also by phone to request information, please state this.

Please indicate your hours of availability during normal working days, in local time. It’s also important that you have a reliable and reasonably fast internet connection. To test this, please use the following link and send me a screenshot of the results from the computer where you would be performing your work:

http://www.speedtest.net/

You will of course be provided with full training in using Cosmetri and be able to have free access to your own Cosmetri account for learning and testing the software. Trust is vital, since you will be given direct contact to our customers, be a representative of Cosmetri and be entrusted with our customers’ confidential data. You will be supported in any way we are able to and this will require a willingness to Skype with us on a regular basis (including video), so that we can build and maintain a professional, friendly and trustful relationship with you.

PLEASE NOTE:

Shortlisted applicants will be contacted between 27-28.06 with selection on 29.06. Training will start immediately, with work beginning 04.07.2016. You will not be expected to be available for a full 40 hours during the first 2 weeks, but a minimum availability of 20 hours is required. After 4 weeks from starting you will need to be available full-time. Please do not apply for this job if you are not available according to these requirements!