Customer Service / Virtual Assistant

Looking for a Virtual assistant that can take incoming calls for a party supply rental store.

Job Summary:

The purpose of the Event Rental Specialist is to provide exceptional customer service and support to all customers, current and new in fulfilling their request. Provide ongoing customer support with all functions pertaining to the customer Event.

Primary Responsibilities:

Service oriented with the ability and willingness to serve customers from order inception until completion of event. Suggest alternatives solutions to customers when needed.
Answer phones and assist customers with orders, questions or any concerns relating to their event. Make sure that all work is accurate and all queries are resolved.
Ability to handle heavy volume of customer inquiries via phone and/or email
Proactively handle any order conflicts or issues timely, equipment and credit related, before the event is delivered.
Serve as the customer champion to successfully manage, act and resolve customer needs with a sense of urgency and to the satisfaction of the customer while adhering to company guidelines.
Develop and maintain positive customer relations by ensuring that all customer requests are handled appropriately and in a timely manner
Communicates freely with leaders, supervisors and management any issues or problems that need further clarification or handling
Ability to prioritize consistently with the goal to complete and/or resolve issues by the end of the day.
Collaborate and build relationships with Sales, Operations, Credit, Logistics, and other personnel in regards to the timely resolution of customer issues
Work effectively across teams and departments in an effort to provide excellent customer service internally and externally.
Product and operational knowledge must be kept current daily regarding equipment by utilizing the website.
Performance Goals:

Strive to achieve exceptional customer service in satisfying customers’ needs and requests
Demonstrates 100% follow through in every commitment in an effort to provide one call resolution
Knowledge must be kept current regarding product changes, system enhancements in order to perform effectively and efficiently while utilizing the website, showroom and intranet
Must attend and actively participate in training initiatives; assist senior team members with training as needed.
Learn the process of up selling and substituting products
Basic Qualifications:


Knowledge of Microsoft Suite
0-3 years in a customer service orientated environment
Strong PC skills, including proficiency in Outlook, Word and Excel
Prior catering, event planning or other hospitality experience a plus
Our customers schedule their events 24/7 therefore you need to able to work a flexible schedule with occasional nights and weekends.

Preferred Qualifications:

Ability to thrive in a team orientated, fast pace and innovative environment
Strong sense of ethics, etiquette and tact
Ability to establish and develop relationships with customers, internal and external
Problem solver and solution oriented with the ability to identify and handle conflicts timely
Positive attitude and team player!
Strong communication skills, written and verbal,
Detail oriented and organized with the ability to complete and manage a large volume of high quality work quickly coupled with the ability to multi task effectively
Timely return of responses to customers, orders and information request
Proficiently use resources of team to satisfy customer expectations.
Positive attitude, composure, humor, creativity, adaptability and approachability
Good to excellent computer skills including use of MS office suite (Word, Excel and PowerPoint)
Availability to work flexible day/night and weekend schedules due to the seasonal nature of the Party Rental customers business volume. Be able to adhere to assigned schedule as business dictates