Quality Assurance and Client Support

Join our fast growing no-code startup and help us change the software development ---------- ontly is an AI-powered no-code app builder enabling businesses to create internal admin tools and customer portals in minutes with a visual editor.

We're looking for a passionate self starter for our Quality Assurance / Client Support role.

The no-code industry is growing rapidly and the opportunity for growth is huge as we scale our business.

A great candidate will be passionate about technology and eager to become a generalist inside a small startup, taking on any job or task required in a fast changing environment.

There are two primary responsibilities of this role:

Testing and reporting bugs in JIRA, our project management software. Customers often encounter issues while building their apps, and it’s your job to figure out if it’s a real system bug, or if the customer is doing something wrong, and notifying them and our team accordingly.
Managing our client live chat and email support. You will be expected to become an expert at Frontly, learning all the features of the platform and how to articulate complex technical solutions to customers in a simple, easy-to-understand manner, supporting them in their app building process.

Skills Required:

Native-level english proficiency, including written and verbal communication
A positive attitude
Ability to stay calm during stressful situations, turning customer complaints into positive experiences
Significant experience using technical software and website builders like Webflow, Wix, Shopify, Squarespace, etc
Previous QA / Testing experience
Previous customer support experience with english-speaking customers

Benefits:

Join our small, tight-knit team of awesome, friendly, fun loving people!
Hands-on experience in a fast growing tech company, where every action you take makes an impact
Learn software industry-standard tools and processes to build your skill set
Mentorship from our developers and CEO

Schedule

As a Canadian business, we require our team to work between 9am - 5pm PST. The position will be 40 hours per week. Contractors will be paid twice per month.

Applying

If you’ve read the listing and you’re interested in the position, please submit your resume and cover letter (optional) for our consideration. IMPORTANT: When submitting your application, please include the words “My Favorite Color is XXX” where “XXX” is replaced by your favorite color. The color will not impact your ability to get hired, but failure to include that sentence will be interpreted as a lack of attention to detail, and those candidates will not be contacted.