Customer Service Team Member

We own a swimming pool service company. Our administrative OFS will be working to ensure our customers are responded to in a timely manner, completing daily office tasks, and making sure our business runs smoothly.

The MAIN priority will be to answer inbound phone calls and text messages for two phone lines.

API:
Please check the API phone line for any responses, requests or up
Please check the API email for any responses, requests or updates. (Hourly throughout the day)
Please check the Inspection Request Form for any responses, requests or updates. (Hourly throughout the day)
Please check the client retention board. Are there any clients we can reach out to in order to retain for service? (What exactly is this process?)
Schedule, book and confirm pool inspections
Any time frames to prepare?
Any invoices to prepare and send?
Any forms to prepare?
Any draft emails to prepare?
Any inspection reports to prepare?

SLPS
Answer inbound phone calls and text messages and follow problem / issue all the way through (Hourly throughout the day as correspondence comes in)

Required Shift Hours
9:00-6:00 EST Monday - Friday

When responding to the add, please use "Rasberries" in the subject line.