eCommerce Operations / CS Specialist

We are seeking a highly organized and detail-oriented individual to join our team as eCommerce Operations / CS Specialist . The successful candidate will be responsible for ensuring the accuracy and timeliness of orders, verifying customer information, and providing excellent customer service to both customers and resellers.

Responsibilities:

> Manage and coordinate the day-to-day operations related to customer service, including order verification, shipment tracking, and issue resolution
> Contact customers via phone or email to confirm the receipt of their orders and document the delivery confirmation in Shopify by adding detailed notes.
> As a part of your responsibilities, you will be required to receive and initiate calls to resellers in order to oversee their inquiries, orders, and offer post-sales support.
> Improve the overall reseller experience by developing and implementing processes and procedures to optimize workflow and customer satisfaction
> Assist operations manager on ad-hoc tasks, special projects, and other duties as assigned
> Assist with various projects related to operations improvement
> Provide support to cross-functional teams as needed to ensure successful project outcomes

Requirements:

> Prior experience in B2B sales, customer service, order management, and/or operations support preferred
> Excellent communication skills, both verbal and written
> Strong organizational skills and attention to detail
> Ability to multitask and manage time effectively in a fast-paced environment
> Familiarity with Shopify or other e-commerce platforms preferred

If you are passionate about providing exceptional customer service, have a knack for detail-oriented tasks, and enjoy working in a fast-paced, dynamic environment.. Please submit your resume and cover letter for consideration.