Sales Support Associate

Handles day to day clerical, secretarial and administrative tasks to ensure smooth operation of sales team. Your primary goal is to assist sales team by processing sales order and answering inbound calls.

Duties and Responsibilities:
• Maintains a friendly attitude while answering inbound calls to address customer or sales team needs.
• Answers all customer email inquiries promptly in order to resolve any issues or complaints while maintaining high level of customer satisfaction.
• Supports sales team by processing and completing orders from customers.
• Keeps track of the orders from customers and informs managers of any issues with delivery.
• Ensures sales team is on track with monthly goals by creating providing necessary reports to said department (eg. Percentage of actual sales as of date to Target sales)
• Prepares necessary reports to top management upon request and ensure coordination across all department.
• Collaborate across all other department to provide all other administrative services, when necessary.

Minimum Qualifications:
• College graduate with a degree in Business Administration
• Experience in supporting senior-level management including, but not limited to scheduling weekly meetings
• Experience performing secretarial or administrative work.
• Above average verbal and written communication skills.
• Strong analytical and planning skills.
• Excellent problem-solving skills.
• With experience in data entry, retrieval and organization.

Additional Requirements:
• Knowledgeable in spreadsheets – can use pivot tables, lookups and other data management software
• Has a can-do attitude
• Must have a clear and friendly speaking voice.
• Attention to detail is a must and should be a person with excellent customer service knowledge
• Able to work with minimum supervision.
• Must be willing to work between 8:00 PM to 8:00 AM (Philippine Standard Time).