Customer Service Representative

At least two years of college, any course. Strong English verbal communication skills, including active listening. Preferably with Call Center experience. Preferably with sales experience for IBV. Willing to work in shifting schedules and in Makati.
Attracts potential customers by answering product and service questions; suggesting information about other products and services.Opens customer accounts by recording account information.Maintains customer records by updating account information.Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.