Short-term Rental Customer Service Manager

We are a fast growing short-term rental startup company on the east coast of the United States. We provide short-term stays for business professionals and families, in our properties across the United States, looking for a home away from home. What makes our company different is the constant pursuit to provide an exceptional experience for all of our guests. Our company's values are integrity, empathy and value. We’ve earned and are currently being rewarded by the marketing platforms that we use to advertise our properties, for phenomenal service. We strive on our flexible schedules for employees and working with around their personal lives creating a healthy work life balance atmosphere.

Job Responsibilities:

Handle all guest communications on multiple marketing platforms such as Airbnb, Vrbo, ---------- and a few others in a timely manner.
Submit claims on marketing platforms
Handle all employee communications with the cleaning and maintenance team.
Attend weekly meetings.
Edit and create listing for properties on all platforms.
Other administrative task

Work Hours:

Need to be available 9 Am - 10:00 Pm US EST 7 days a week.
1-2 hours of actual communications work per week.
Flexible Vacations

Experience/Qualifications:

6+ months of experience in the short-term rental industry.
Strong writing, verbal communication, time management, and problem solving skills
6+ months experience with marketing platforms such as Aribnb, Vrbo, and ---------- .
Experience using communications platforms such as whastapp and slack.

If you feel as though you meet the majority of the requirements listed above, please apply and we will set up an interview. Please feel free to provide any information that you believe would make you a great fit for this role.