Client Success Manager

A Client Success Manager (CSM) is responsible for ensuring that customers have a great experience. Typically, the sales team or CEO will pass a customer off to a client success manager once the sale is completed. CSMs are responsible for onboarding new customers and providing support when necessary. Number One priority is to make sure customers and clients are happy.



DAILY TASKS:

Respond to CEO Emails from Clients

Onboard New Clients

Setup New Client Workspace in Slack, Google Docs & Project Management System

Follow up on Customer Support Tickets (Escalated)

Resolve all Credit Card Disputes

Follow up on Assigned Task

Check In with CEO and add new tasks to Project Management System (Clickup)

Manage CEO Calendar

Manage Communication on ALL Social Media Channels

Send weekly progress reports to paid ad ---------- nd weekly emails to membership members


Email me at ----------
Please include in the subject of the email Client Success Manager Position
Include in the email
1. Your salary requirements
2. When can you start
3. Experience you have in the role or similiar role
4. Why I should choose you
5. Attach your resume