CUSTOMER SERVICE SUPERSTAR WANTED [ Full Time, Long Term Position ]

Job Overview

We're seeking a full time customer service superstar for a LONG TERM position.

*Please only apply if you feel your English skills are a 9/10 or above also we are based in New York so please only apply if you can work during EST hours. *


We specialize in putting together and running exciting, educational tours for our clients who are looking to experience a one-of-a-kind travel experience in Cuba.

Our growing and busy travel company ( Culturalislandtravel.com ) is building a team of motivated, intelligent , customer service oriented individuals who are tasked with assisting our clients with help and answers to any questions/concerns they might have during their booking process.

Customer service is a top priority for our company and we are hiring dedicated customer support reps to help fill that role and make our clients travel bookings a fluid and stress-free process.

From the beginning of their first booking and on to their second third or even fourth trip with us; our goal is to make sure our clients feel taken care of, helped and happy to be doing business with us.

You will be undertaking these various job responsibilities in our customer service role.

• Memorizing our 20 page FAQ which includes the majority of questions you will be asked by travelers who need extra clarification regarding their flights, hotels, travel activities, itineraries, tour guides, currency exchange rates and more.
• Proactively reaching out to us and adding new questions and answers you receive through interacting with clients on the customer support “live doc” so the rest of the team ( and yourself ) can refer to new resolved questions/answers as they are resolved/updated.
• Helping our clients with any special requests they have and seeing if its possible for them to do that. Contacting the right people on our team in the U.S and Cuba to see see if we can fulfill that request.
• Dealing with customer technical issues when are customers are having a difficult time working with our technology.. such as digital document signing, issues with uploading passports ect.
• Working with grumpy customers and helping to calmly / cheerfully resolve their issues with our service. Most of our customers happen to be nice people however you will bump into a few who will be angry and frustrated. As their dedicated customer support rep It’s your job to show understanding and quickly remedy their issues.

• Learning the in’s and outs of our back-end tech systems like Infusionsoft /Docusign and Smartsheets. You will be given full training ( and a test ) on each of these softwares. This is how we manage customer information and automate our systems. In order to help customers you will need to have a full understanding of these systems and the way we use them so if a customer has a question you can independently gather the information needed to help them out.


Respond to this ad with the following subject line:
“ Hire me CIT ( customer service superstar position” with a cover letter telling us more about you, why you think you should be hired for CIT, your passions outside of work and in work and what you feel your greatest strengths are. Also list your favorite food and why.

Also please answer the following questions in the email:

What drew you to this ad?

Have you ever had customer support/VA experience before? How long, where and what did you do?

Have you ever had experience in the travel industry before?
And where do you see yourself in the next 3 years



We are looking to hire immediately so please write back and let us know what time/day EST this week you are available to interview.

To your success!

Matthew.