Email Customer Support

We are a growing toy and hobby e-commerce retailer based in the UK, looking for a new tea ---------- mber to join our team of 9 as we continue to expand. As a Customer Service Representative, you will be responsible for responding to inbound tickets in Freshdesk using BigCommerce and our Warehouse Management system to support you.

Responsibilities:

Respond to customer inquiries in a timely and professional manner via email and chat.
Resolve customer issues on the first interaction and maintain our high level of customer ---------- municate with other tea ---------- mbers to ensure feedback and new processes are put in place to improve customer satisfaction.
Assist the team with informing customers if there is an issue with their order.
Perform ad-hoc administrative tasks, such as data input (e.g. listing products), etc.
Requirements:

Excellent verbal and written communication skills.
Experience in Customer Service is a must.
Familiarity with eCommerce platforms, preferably BigCommerce.
Ability to work independently and as part of a team.
Attention to detail and the ability to multitask.
Familiarity with warehouse management systems is a plus.
Availability to work full-time, covering 8 hours a day, during UK office hours.
If you have experience in other niches, please include it at the top of your profile. We offer a competitive salary and a friendly and supportive working environment. If you are passionate about providing excellent customer service and want to join a dynamic and growing team, please apply today!