[US working hours] Remote customer Services Agent - Seasonal

Established in 2015, Teemazing is a young enterprise operating in cross-border E-Commerce in the US & EU markets. After more than four years of operation, with a team of highly selected A+ personnel in attitude and working skills, TMZ is gradually building competitive brands in the international market with hundreds of thousands of orders sold yearly.

At TMZ, we are doing our utmost to overcome our limits & get better every day. Here, we work hard, play hard, compete fairly, and completely say no to office politics to achieve our ultimate goal: building a successful Vietnamese e-commerce company on the international ---------- response to the need for rapid growth in the future, we are looking for a vibrant and talented Customer Service Agent to join our CS team. You will be responsible for providing excellent customer service and sales support for stores, in-store customers, and online customers, providing a quick and satisfactory resolution to all customer service issues. This includes addressing questions related to store policy/procedure/operation, online order status, merchandise features & use, and uncovering customer needs to facilitate online customer upsell.

1. What will you do?
Responsible for providing superior support to customers, partners, and internal teams
Ensure customers support cases are handled, exceeding expectations in a timely manner within the agreed SLAs
Working Remotely

2. Requirement
2.1 Required
Proficient in English (Especially in Writing Skills with a professional tone)
Ability and desire to deliver exceptional levels of Customer Service
The heart and passion for our customers and the ability to exude client satisfaction
The ability to handle conflict positively and work in a fast-paced environment
Proven problem-solving and multitasking skills
Flexible and willing to work at nights and weekends when needed.

2.2 Preferred
Experienced candidates in retail, e-commerce, and startup are preferable.
Minimum IELTS score of 7.0 or equivalent
Able to use Help Desk software such as Freshdesk, Zendesk, etc. Otherwise, proficiency in using technology and software is a must

2.3. Working shifts and timeframe
- 8 hours/shift between 19.00 to 10.00 (next day). The team leader will arrange the actual shift.
- 1 day OFF/week
- The seasonal contract will end on Jan 31st, 2023. However, there will be opportunities to be promoted to full-time agent after that if you have proved your excellent CS skills.

3. Benefit
Competitive salary, depending on your experience and abilities. Hourly Rate: $3.
Opportunities to be promoted to full-time agent
Opportunities to learn and gain more experience in a company with great potential for future growth

4. Working Environment
Salary: pay weekly via Paypal
Dynamic, flexible, and friendly working environment.
Working with a team full of young and passionate talents.
Working remotely according to the company’s policy.

5. How to apply
Please send your CV to email: ---------- - Subject: Apply for CS Agent - Seasonal Q2/2023
Deadline: April 17

Come to TMZ to experience a young, happy, passionate working environment. Email to apply today!


Facebook: www.>facebook.com/lifeatTMZ
Website: ---------- /