IT Services Management VA

Tytan Teams is dedicated and committed to supporting the business operations, goals, and vision of our clients by providing them with the best remote staff who are valued, equipped, and supported to reach their career goals.

We are currently looking for an Information Technology Service Management (ITSM) VA to manage the end-to-end delivery of IT services to the whole team and ---------- cludes all the processes and activities to design, create, deliver, and other IT support services.

Job Duties and Responsibilities:
-Responsible for building workflows, managing pipelines, and handling onboarding/offboarding for client access in GHL (GoHighLevel).
- Responsible for the effective management of all aspects of IT systems including planning, implementing, operation, and maintenance.
-Creating and maintaining operational workflows, knowledge documents, reports, portal content, and communications to business customers
-Ensure request, i ---------- , problem, and change records are accurate and complete, from creation to closure
-Must help the organization meet the technological needs of their customers cost-effectively.
-Supports business goals by enabling organizations to identify opportunities for improvement and evaluate their IT performance against best practices.
-Identify areas where automation can be applied. Familiarity with current regulations regarding data security, privacy, and data retention policies.
-Provide proactive recommendations for process improvement.

Qualifications:
-Must have 1 or 2 years of proven experience as a Virtual ITSM handling US-based client.
-Proficient in ITSM tool administration and management and the use of software tools like spreadsheets, data modeling tools, and computer-aided design software.
-Must have solid technical knowledge of the industry’s platforms, applications, and systems.
-Ability to multi-task, organize, and manage time effectively.
-Can work independently and under the pressure of deadlines in a fast-paced environment.
-A team player who is proactive, flexible, results-oriented, and comfortable in a rapidly growing and changing environment.
-Strong written & verbal communication skills
-Exceptional leadership and management skills
-Must have excellent analytical skills and fluency with various computer programs, especially an IT Service Management System (ITSM), help desk software, or asset management system.

Technical Skills:
-Experience in using project management tools (Slack, ClickUp, Trello, etc.)
-Google Suite and email setup and configuration (Outlook, Gmail, etc.)
-GHL (Go High-Level) experience is a must

Work Schedule:
-40 hrs/week (Full-time)
-US Pacific Time Zone shift (PST)