Dispute Manager

MUST HAVE: Experience with handling disputes

ROLE

Your role as a dispute manager is to resolve incoming disputes on a daily basis. You do this in consultation with the customers or with the payment providers (Klarna and Paypal).

RESPONSIBILITIES

- Every day you will have to take care of our disputes, including on the weekends. You will be responsible for doing this on a daily basis and show this neatly in our weekly departmental meeting in combination with the set KPIs.
- Keep up a good relation with Klarna and PayPal
- Make sure the disputes are fulfilled on time
- Your duties require you to investigate and gather all relevant information to the claims brought forth
- You may work with a customer to come up with the best resolution for both the customer and the company.
- In any situation, your goal is to tactfully negotiate and reach a resolution where both parties are satisfied.
- Working with the workflow and templates
- Working in a team environment
- Achieving KPIs
- Optimize the entire process whenever possible. (SOPs, workflows, templates, etc.)

RESULTS

- Completion of tasks on or before the due date
- High winning rate on the dispute
- Good relation with Klarna and Paypal
- Perfect use of the workflows and templates
- Achieve targeted KPI’s
- All disputes are handled in the correct way

REQUIREMENTS

- You are a people person and you truly care about people
- You speak English fluently
- You have great managing skills

Competences
- Attention to Detail
- Managing skills
- Excellent Written and Verbal Communication Skills
- Timely Completion Of Tasks
- Excellent interpersonal skills
- Highly committed professional and Loyal
- Proactivity
- Teamwork
- Adaptability

Technology Requirements
- Reliable Internet Connection
- Reliable Phone/Laptop/Computer
- Enough space on your laptop

Additional Information:
- Time Schedule: Open as long as the job is completed
- Start as freelance commitment work towards Full-Time
- Salary: Will be discussed

use "MUTANT" in your application if you want to be taken seriously ;)