Experienced eCommerce Customer Support/Social Media Moderator

Loop Lasso is seeking an experienced Customer Support/Social Media Moderator who will be responsible for building a strong relationship with customers through effective Mastery of English language and familiarity with American culture
communication, answering questions, resolving queries and addressing concerns, and resolving them in a timely and efficient manner.


RESPONSIBILITIES
Respond to inbound customer inquiries via email, Amazon, FB messenger, and IG DMs
Respond to all comments on Facebook & Instagram ads with branded humor and wit
Adjust orders and address changes using Shipstation & Shopify
Monitor customer feedback to identify areas for improvement in products and services
Cross-team collaboration and share knowledge with colleagues. As the first point of contact with customers, you gain more valuable insights than anyone else.
Post engaging content across social media channels: YT shorts, TikTok, Instagram


REQUIREMENTS
Must have at least 2 years of experience working with an eCommerce business
Mastery of English language and familiarity with American culture
Ability to balance appropriate, on-brand joking with company professionalism
Good judgment and decision-making: You should have good judgment and decision-making skills, with the ability to make sound decisions quickly and effectively
Familiarity with social media: TikTok, Instagram, YouTube shorts
Basic video and graphics editing skills
Eye for creativity to make on-brand social media posts


WHY WORK WITH US?
100% remote work
Flexible working hours (but should be able to attend meetings as needed)
Competitive compensation (we send out salary on the 2nd of every month using Paypal but we cover the fees so you’ll receive your full monthly salary)
Profit sharing after 6 months (depending on the company’s performance)
Great culture and fun working environment


HOW TO APPLY:
Note that we will not entertain any applicants who will apply through this job post. Make sure that you carefully read and follow the instructions:
1. Complete Google Form: ----------
2. Once done, email ---------- and notify that you have submitted your application. Make sure that you use subject line “Application for Customer Support/Social Media Moderator of Loop Lasso”

Since we get a lot of applicants, we won’t have the time to reach out to each one of you so if you do not receive a response from us within 7 business days, that means that you have failed the initial assessment and will not be eligible to proceed in the next round.