Customer Service Representative For Ecommerce Store

Overview:

Custom Captain is an e-commerce store based out of Boston, MA. They sell personalized fishing and boating merchandise and apparel. They are looking to hire an experienced customer service representative with experience in the e-commerce industry, managing chats, emails, and phone support.

This role pays $4/hour and is part time for the summer season.


Experience Required:

• Must be fluent in English
• 2+ years working in the e-commerce industry
• Shopify Experience
• Gorgias or Zendesk Experience
• Strong organizational & communication skills
• Ability to handle phone support when necessary
• Bonus: Not required but a bonus if you have experience in drop shipping or the fishing/boating sectors.


Responsibilities will be as followed:

1) Answer 60+ tickets/day
2) Handle customer phone calls when required
3) Communicate across customer support/operations/design team
4) Create systems to help scale support operations
5) Follow processes and documents to answer Cx questions quickly

Items Required:
1) Apply with the word “Captain” in the first line of application

2) Include your Resume

3) Include a screenshot of internet speed – please use: [ ---------- /](https://www.speedtest.net/)

4) Include a 60 second video of your background and why you’re interested in the role.