IT STAFF for Eastwood

BS ECE / BSIT / BSCS / BSCOE / any IT related course
At least has a 6 months experience in the same field
Knowledgeable in computer hardware and software troubleshooting
Knowledgeable in printer troubleshooting
Knowledgeable in level 1 network support
Has an average in communication skill
Has an experience in Remote Desktop Support (RDP)

Job Description:
Assist all requests in terms of desktop and network issues
Must be able to attend all assigned ticketsEnsuring all task must be updated after resolving
Must be able to attend and troubleshoot Hardware and Software tickets assigned
Must be able to escalate tickets with dependencies to respective Client Administrators (ex: resetting of end users password, configuration needed in Networks connections,Must be able to update of tickets in detailed. (step by steps procedure) / Update every ticket assigned in real time